Version April 2020
Information Collection And Use
While using Clementine apps, for example for conducting hearing assessments, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, in order to let you participate fully in some activities, or to generate your Clementine profile for future assistance by professionals. Certain personal information and non-personal information may be collected from or about you while using the app, in order to provide you with services or advise. Personally identifiable information may include, but is not limited to contact information (your name, e-mail, address and phone number), demographic information (date of birth, age, gender, state of residence, etc.), medical information (hearing profile information, prior diagnosis, health habits, etc.), or commercial information (Products that you’ve purchased at your hearing care professional) etc. ("Personal Information"). Personally identifiable information is being collected for the purpose of providing services or advise to you. In addition, upon your consent personally identifiable information might also be used for marketing purposes in order to provide relevant offers to you. Non-personal information may include technical data (for example app usage data) and anonymized demographic or medical data. Non-personal information may be used for the purpose of research and software improvement.
You have the right to rectify data or withdraw consent at any time and the right to ask us to receive a copy of your data or to remove your data. Contact us via e-mail or via our website. In addition, you have the right to lodge a complaint if we do not act accordingly.
The security of your Personal Information is very important to us. We strive to use all acceptable means to protect your Personal Information.
We are actively working on preventing unauthorized access to data via our internal procedures and by the usage of appropriate technology on certified infrastructures. Despite our measures, we cannot guarantee total confidentiality. Clementine can not be held responsible for any losses or damages suffered as a result of such unauthorized access. Clementine may store data outside of your state, country or continent but will only do that on the highly secure Microsoft Azure infrastructure while remaining compliant with the applicable laws and regulations to protect your data.
Clementine Apps are not intended for children under the age of 16. If we find out that we have collected personal information of children under 16, we strive to deleting such data as soon as possible.
Clementine, Fregatweg 1286222 NZ, Maastricht, The Netherlands
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